This Privacy Policy explains how HipShip Online Services Private Limited ("HipShip", "we", "us", or "our") collects, uses, and protects information in connection with shipment tracking notifications sent through the WhatsApp Business Platform. It applies specifically to our use of WhatsApp messaging and supplements our main Terms & Conditions and Refund Policy.

1. Information We Collect

For the purpose of sending shipment tracking notifications via WhatsApp, we collect and process a limited set of information:

  • Mobile phone number — used to deliver WhatsApp messages to the recipient.
  • Shipment and delivery status information — such as pickup, dispatch, out-for-delivery, delivery confirmation, delivery failure, COD confirmation, and reschedule status.

We do not collect or store customer names, postal addresses, payment card details, or other personal information through our WhatsApp notification service.

2. How We Use This Information

We use the information solely to:

  • Send automated shipment and delivery status notifications via WhatsApp;
  • Confirm cash-on-delivery (COD) and delivery reschedule requests where applicable;
  • Operate, maintain, and improve the reliability of our tracking notification service.

We do not use this information for marketing or advertising, and we do not sell or rent it to any third party.

3. Use of the WhatsApp Business Platform

Notifications are delivered through the WhatsApp Business Platform, operated by Meta Platforms, Inc. ("Meta"). When messages are sent, the recipient's phone number and message content are processed by Meta in order to deliver the message. Meta's handling of this data is governed by the WhatsApp Business Messaging Policy and the WhatsApp Privacy Policy. We encourage you to review those policies to understand how Meta processes your information.

4. Sharing of Information

We share information only as necessary to provide the tracking service:

  • Meta / WhatsApp — as the platform used to deliver messages, as described above.
  • Service providers — limited technical providers that help us operate the messaging infrastructure, bound by confidentiality obligations.
  • Legal requirements — where required to comply with applicable law, regulation, or a valid legal request.

5. Opting Out

You may stop receiving WhatsApp notifications from us at any time by replying "STOP" to any message, or by contacting us using the details below. Once you opt out, we will cease sending notifications to your number.

6. Data Retention

We retain the phone number and delivery status information only for as long as necessary to provide the notification service and to comply with applicable legal, accounting, or regulatory requirements, after which it is deleted or anonymised.

7. Data Security

We implement reasonable technical and organisational measures to protect the information we process against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You may request access to, correction of, or deletion of the information we hold about you, subject to applicable law. To make such a request, please contact us using the details below.

9. Children's Privacy

Our WhatsApp notification service is not directed at individuals under the age of 18, and we do not knowingly collect information from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our WhatsApp notification service, please contact us at:

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